Do I need to clean my Bathmate?

The short answer is yes. We take penis health very seriously. Part of improving your penis health through using Bathmate is ensuring you maintain your pump through regular cleaning. Cleaning is simple and only takes a couple of minutes. We offer a range of cleaning products to make maintaining your pump as quick and simple as possible.

These include A Cleaning Brush (Allows cleaning deep into the vessel with ease) and Bathmate Clean (a specialist cleaning solution engineered to keep your pump as fresh as new). For a more complete bundle opt for the Cleaning Kit (comes complete with everything you need to maintain your pump).

Alternatively Click here to view our full range of Cleaning accessories.

How do I return my Bathmate?

If for any reason you’re not 100% satisfied with your Bathmate, you have 60 days to return the item for a full-refund. Simply send an email to our support team at support@bathmatedirect.com to initiate the process. They’ll be happy to help.

Can I return my Bathmate?

Yes. We are so confident that you will love our products that we offer a full 60 day guarantee for any pump purchased directly from us. Try it, use it, feel the benefits for yourself and if you are not happy for any reason send it back to us within 60 days for a full refund, no questions asked.

Contact support@bathmatedirect.com with your name, pump and related issue to initiate the process.

Is your checkout secure?

Yes. We take customer security and confidentiality very seriously.

Our checkout is hosted and secured by Shopify. Maintained on a daily basis, the highest standard of cyber-security is ensured every time a customer purchases through our website.

All online transactions are secured by an authorised SSL Certificate with up to 256-bit encryption, ensuring that sensitive data is safe from prying eyes. An SSL certificate is a digital certificate that authenticates the identity of a website and encrypts information sent to the server using Secure Sockets Layer (SSL) technology. SSL certificates built around stringent, industry-leading authentication measures.

What payment options do you accept?

We accept a wide range of payment options, although these vary by location.

Payment options accepted include:

International:
Visa, MasterCard and Paypal.

US Only:
Visa, MasterCard, Paypal, American Express, Diners’ Club, Discover, Klarna Credit, Paypal Credit.

We will continue to add payments options as we en-devour to provide greater choice and flexibility to our customers, including invoicing and cash-on-delivery.

Do you offer Express Shipping?

Yes. In most locations we have negotiated a discount express shipping rate with our international couriers. If you wish to take advantage of this negotiated rate and expedited delivery, select ‘Express’ shipping at the checkout.

Typical delivery time for express shipping is two working days.

Don’t want to wait?

We also offer discounted priority shipping (where available). To opt for discounted priority shipping, select ‘Priority’ shipping at the checkout. Typical delivery time is next working day.

How long will my package take to arrive?

We ship most orders placed before 3PM UTC on the same day. Orders placed after 3PM will be processed and dispatched the next working day. We use a network of international couriers to ensure orders are received promptly, although this varies depending on location and local topography. Most customers receive their package within 3-5 days.

Want to receive your package faster?

Select Express or Priority shipping (where available) at checkout for expedited delivery. Most customers selecting an expedited option will receive their package the next day.

How do I track my package?

We use a network of international couriers to get over 100 packages every day delivered to customers around the world. Most couriers provide tracking numbers to enable to customer to track their package while en route. Where applicable, a tracking number/id will be provided in an shipping confirmation email once your package has been dispatched. Please note some couriers do not offer this service.

Are customs duties charged on Bathmate products?

Most countries do not require custom duties for imported goods. However, this does vary with location. At this time we are unable to custom duties. Please check your local customs duties before ordering. If custom duties are applicable, charges will be payable by the customer on delivery.

Do you ship to my location?

We ship Bathmate products around the world.

Unfortunately there are some countries we are unable to ship to due to local customs policies and/or international sanctions. If your shipping address is located in one of these countries we will not be able to ship to you.

The countries we are unable to ship to include:

Afghanistan, Algeria, Bangladesh, Belarus, Benin, Burundi, Central African Republic, Congo, The Democratic Republic Of The, Cuba, Egypt, Fiji, India, Iran, Islamic Republic Of, Iraq, Korea, Democratic People’s Republic Of, Lebanon, Libyan Arab Jamahiriya, Pakistan, Palestinian Territory – Occupied, Philippines, Qatar, Samoa, Somalia, Sudan, Syria, Thailand, Uganda, Ukraine, United Arab Emirates, Venezuela, Western Sahara, Yemen, Zimbabwe.

We apologize for any inconvenience caused.

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