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FAQs

Checkout & Billing

Can I order a Bathmate online?

Yes, ordering a Bathmate online is easy. Simply follow these steps: 1. Visit Bathmate Direct. 2. Use the instructions to determine your size (if applicable). →

Is your checkout secure?

Yes. We take customer security and confidentiality very seriously. Our checkout is hosted and secured by Shopify. Maintained on a daily basis, the highest standard →

What payment options do you accept?

We accept a wide range of payment options, although these vary by location. Payment options accepted include: International: Visa, MasterCard and Paypal. US Only: Visa, →

Choosing your Bathmate

Do Bathmate pumps come with a Warranty?

Yes. We are so confident in the quality of our products that every Bathmate Hydropump come with a free 2-year warranty as standard. To take →

Which size of pump will fit me?

Choosing the correct size pump is very important to ensure maximum efficiency. Selecting a pump that’s too large for you could reduce vacuum pressure and →

Can I order a Bathmate online?

Yes, ordering a Bathmate online is easy. Simply follow these steps: 1. Visit Bathmate Direct. 2. Use the instructions to determine your size (if applicable). →

Returns

How do I return my Bathmate?

If for any reason you’re not 100% satisfied with your Bathmate, you have 60 days to return the item for a full-refund. Simply send an →

Can I return my Bathmate?

Yes. We are so confident that you will love our products that we offer a full 60 day guarantee for any pump purchased directly from →

Shipping

Do you offer Express Shipping?

Yes. In most locations we have negotiated a discount express shipping rate with our international couriers. If you wish to take advantage of this negotiated →

How long will my package take to arrive?

We ship most orders placed before 3PM UTC on the same day. Orders placed after 3PM will be processed and dispatched the next working day. →

How do I track my package?

We use a network of international couriers to get over 100 packages every day delivered to customers around the world. Most couriers provide tracking numbers →

Are customs duties charged on Bathmate products?

Most countries do not require custom duties for imported goods. However, this does vary with location. At this time we are unable to custom duties. →

Do you ship to my location?

We ship Bathmate products around the world. Unfortunately there are some countries we are unable to ship to due to local customs policies and/or international →

Is the packaging discreet?

Yes absolutely. We take customer discretion very seriously and take several steps to ensure discretion is maintained throughout deliver process. All Shipments are sent in →

Using your Bathmate

Do I need to clean my Bathmate?

The short answer is yes. We take penis health very seriously. Part of improving your penis health through using Bathmate is ensuring you maintain your →

How do I use my Bathmate?

Using your Bathmate should be a straight-forward and even a pleasurable experience for many. Find out more on how to use your Bathmate and achieve →

If I order a Bathmate does it come with a Handball?

The handball is included in the Xtreme accessory bundle that comes with every Hydropump in the Xtreme series. Please note the Handball is not compatible →

How do I register my P.I.D?

To register your P.I.D visit https://bathmatedirect.com/pages/genuine-pump-registration and follow the instructions this activates your 2 year manufacturers warranty.

What is a P.I.D?

P.I.D is a personal identification number found on the sticker of a genuine Bathmate Hydropump.